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Vet Appointments


Appointments are available Monday to Saturday.

Monday -       9am until 12.30pm 

                       2.30pm until 6.30pm

Tuesday -      9am until 12.30pm 

                       4.00pm until 6.30pm

Wednesday - 9am until 12.30pm

                       2.30pm until 6.30pm

Thursday -    9am until 12.30pm

                       2.30pm until 6.30pm

Friday -          9am until 12.30pm

                       2.30pm until 6.30pm

Saturday -     9am until 12pm

                       2pm until 4.00pm

We work by an appointment only system, please call the surgery on

01375 373202 to speak to a member of staff who will help arrange

a convenient time.

Alternatively if you are a registered client with the practice click the link on the right to access our online appointment portal. 

Second Opinion & Referral Appointments

We are able to take a limited number of second opinion or referral appointments from other veterinary practices. If this is something you would like to organise please ask your current vets to send a full clinical history and a brief description of the issue via email. We will then ask a vet to access the history and we will be able to confirm if we are able to see your pet and provide an estimate of costs.

This can take up to 72 hours once we have the history and we cannot guarantee we will be able to assist with all case.

Cancelling or Re-arranging Appointments

If you need to cancel or re-arrange an appointment please give us a call on 01375 373202.


Due to the increasing amount of missed appointments we have now implemented a charge. Missed appointments impact not only us as a practice but other clients whom are trying to get their pets seen. If you no longer need an appointment please let us know so we can either rearrange for a more suitable time or give the slot to another client.

Any missed appointments will incur a Missed Appointment Charge of £30.

Online Appointments

Online Bookings

Welcome to our online booking service which means you can now book your appointment online. If you are an existing client you will need to have email address registered with us to use this service.

Please ring the practice if you are unsure and we can check your account.

The online booking is for routine appointments only, so please call the practice on 01375 373202 if you have an emergency or if you do not find a suitable appointment time online. Not all appointments are offered online.

If you need to cancel an appointment this must be done by ringing the practice. 

To book an appointment please choose on of the following options.

  • Already visited the practice - if you are an existing client but never used the online booking service you will need to use this option to set up your password

  • Log in to your account - if you are an existing client and have setup your online booking password then you will use this option

Riverside Veterinary Surgery - Independant Veterinary Practice in Grays, Essex
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